Welcome to Omega Mart!
Please read the following terms and conditions carefully before using our website. By accessing or using our website, you agree to be bound by the terms and conditions outlined below. If you do not agree with all the terms, please refrain from using the Omega Mart website.
Shipping Policy
Standard Delivery Time
Omega Mart strives to dispatch orders within 2-3 business days. Please note that delivery times may vary depending on your location, unforeseen natural events, and product availability.
Delivery Charges
Delivery charges may vary based on the destination and size of the order. All applicable charges will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number on our website or the portal of our logistics partner to track your order.
Delivery Address
Please ensure that the delivery address provided is accurate and complete. Omega Mart will not be responsible for issues arising from incorrect or incomplete addresses.
Delivery Confirmation
Upon successful delivery, a confirmation notification will be sent to the email address or phone number provided during checkout.
Failed Delivery
If a package is returned due to an unreachable address or recipient unavailability, Omega Mart will contact the customer for accurate information. Additional charges may apply for re-delivery attempts.
Returns, Exchanges, and Refunds
Return and Exchange Policy
At Omega Mart, we aim to ensure your satisfaction by offering return and exchange options. Products may be returned within 3 days in their original condition, packaging, and with intact tags.
Refund Policy
We are happy to offer a refund if the product is found to be damaged or expired. The issued invoice must be presented to process the refund.
Return and Exchange Procedure
Please check the product in the presence of the delivery boy. If there are any defects, you may return the item through them immediately. If you wish to request a return or exchange after the delivery person has left, please submit a return/exchange request via our website or contact us with your order details. Our support team will respond promptly. It may take up to 7 days processing the return and exchange.
Note that if the delivery boy has already left, re-delivery charges may apply for returns or exchanges.
Return and Exchange Timeline
Sufficient time will be provided for product return and exchange. However, please be advised that policies may differ depending on the product.
After-Sales Services
Customer Support
We are committed to providing active customer support to all our clients. For any inquiries or issues, feel free to reach out to our support team through the live chat button.
Product Consultation
We are available to offer suitable product recommendations to our customers. You can contact our support team at any time for assistance.
Contact Information
If you have any questions regarding these terms and conditions, please feel free to contact us:
- Email: support@omegamart.com
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Phone: +8801853837221