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Buyer Protection on Omega Mart

Every purchase is backed by a clear review process. If a piece arrives damaged, incorrect, or not as described, our team steps in and reviews the order with you and the stall.

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What this covers
  • Damaged on arrival
  • The wrong piece was sent
  • The order does not match the listing
  • Support within the 7-day return window

Coverage

What buyer protection means here

•Every stall is reviewed before it opens to buyers.
•Cash on delivery lets you pay when the order arrives.
•If something arrives damaged, incorrect, or not as described, you can report it within 7 days.
•We review the order with both buyer and stall before deciding the next step.

What to do

If something goes wrong

1Keep the packaging and take a few clear photos if the piece arrived damaged.
2Contact Omega Mart within 7 days through your order history or support channel.
3Share what happened so our team can review it with the stall.
4If the claim is valid, we help arrange the return or the next resolution step.

Two expectations worth knowing before you order

Cash on delivery still applies: you pay when the order arrives. For made-to-order pieces, the lead time shown on the product page is part of the buying decision, so review it before placing the order.

Buyer protection is there to solve real problems, not to override a clearly stated lead time or a product detail that was already disclosed on the listing.