Frequently Asked Questions

Omega Mart is Bangladesh's managed marketplace for handmade and small-batch goods, handicrafts, home decor, clothing, bags, gift items, and similar products, sold directly from artisan stalls and delivered nationwide.

On Omega Mart, every stall goes through a review before it opens to buyers, orders and payments are handled through one platform, and every purchase is backed by our Buyer's Protection Policy, so you're not relying on a single seller's DMs for order tracking, payment safety, or dispute resolution.

Omega Mart is based in Mohammadpur, Dhaka, and delivers nationwide across Bangladesh.

Browse products on the Platform, add items to your cart, and check out with your delivery details and preferred payment method.

Yes. If your cart includes products from different stalls, your order may be split into separate shipments, since each stall prepares and ships its own items independently.

Yes, free of charge, as long as the order hasn't been dispatched yet. Once it's dispatched, it can no longer be cancelled and instead falls under our Return, Refund and Exchange Policy. Note that made-to-order items may enter production shortly after confirmation, which can limit the cancellation window, this will be indicated on the product listing where applicable.

There's no minimum age to browse or order. By placing an order, you're confirming you're legally able to enter into a purchase agreement in Bangladesh, or that a parent or guardian is involved where required.

Delivery timelines vary by stall and product, since many items are handmade or made to order. As a general range, orders are shipped and delivered within 2 to 7 days of ordering. The specific expected timeline for a product is shown on its listing page, please check it before ordering.

Some products are ready-made and ship quickly, while others are crafted to order once you place your order, which naturally takes longer. Every stall is required to ship within the 2 to 7 day window regardless, so check the listing for the specific timeline before you buy.

Every stall is required to ship confirmed orders within the 2 to 7 day window. Stalls that repeatedly miss this are subject to Omega Mart's enforcement process, a warning, followed by a 7-day temporary suspension, and a permanent ban for continued or serious violations.

Yes, Omega Mart delivers across Bangladesh through our courier partners.

Yes, you can track your order status through your account on the Platform.

Cash on Delivery (COD), along with online payment options including bKash, Nagad, and Rocket, subject to availability for your specific order and location.

Cash on Delivery is available in most cases, but availability can vary by stall, product, or delivery area. This will be shown clearly at checkout.

Yes. Online payments are processed through secure, established payment and mobile financial service providers. Omega Mart does not store your full card details.

Yes. You can inspect the product in front of the delivery rider at the time of delivery, and decline to accept it on the spot if it's damaged, incorrect, or clearly not as described.

You have up to 3 days from the date of delivery to report the issue and request a return, refund, or exchange. Keep the packaging and take photos of the problem, then contact our support team with your order number.

Items that arrive damaged, defective, incorrect (wrong item sent), or that meaningfully don't match the product listing.

Change of mind after the 3-day window has passed, made-to-order or custom items once production has started (unless defective or not as agreed), minor natural variation typical of handmade goods, and delays caused by a lead time that was clearly disclosed on the listing before you ordered.

It depends on the cause of the return. If the issue is due to a stall error or a delivery or logistics error, Omega Mart covers the return shipping cost. Otherwise, it's assessed case by case, and our support team will confirm this with you before your return is processed.

Once a return is approved, Cash on Delivery orders are refunded via bKash, Nagad, Rocket, or bank transfer, and online payments are refunded to the original payment method where possible. Refunds are typically processed within a few business days of approval.

Yes, if you'd prefer an exchange (for example, a different size), let our support team know when you report the issue. This is subject to stock availability at the relevant stall.

You can ask our support team to escalate the review under our Buyer's Protection Policy. We look at both your evidence and the stall's response before deciding on a resolution.

Items that arrive damaged, are the wrong item, or don't match the listing, reported within our 3-day return window (or refused instantly at the door before you accept the order).

Yes. Every stall is reviewed before it's allowed to open to buyers, and we continue to monitor performance, cancellation rates, delivery accuracy, and buyer complaints, after that.

No. If a made-to-order item's lead time was clearly shown on the product page before you ordered, that disclosed timeline is part of the purchase and isn't grounds for a Buyer's Protection claim on its own. Buyer's Protection covers real problems, damage, wrong item, mismatched listing, not a disclosed lead time.

Small and medium handmade or handicraft businesses in Bangladesh, makers of handicrafts, home decor, clothing, bags, gift items, and similar small-batch products, including sellers currently operating only through a Facebook page.

There are no listing fees. Omega Mart charges a commission on each completed sale, which varies by product or store category, starting from 8%. Your specific rate is shown in your Vendor dashboard.

Order intake and omni-channel marketing, customer messaging and inquiries, courier booking and delivery tracking, and secure payment collection and settlement. Sellers focus on crafting and listing their products, Omega Mart handles the rest.

Payouts are made weekly via bKash or bank transfer. You can also request an on-demand payout once your available balance reaches the minimum withdrawal amount of ৳500.

Every seller is required to ship confirmed orders within 2 to 7 days, depending on whether the item is ready-made or made to order. This is a firm requirement, sellers who consistently miss it are subject to a warning, followed by a 7-day temporary suspension, and a permanent ban for continued or serious issues.

Register through the Platform, set up your stall (name, logo, banner), and list your products with photos, pricing, and descriptions. Once you're live, orders come in through your dashboard.